Return Policy

We want you to love your EMANORA experience. If something’s not quite right, we’re here to help! Please read our policy below for returns, exchanges, and refunds.

📦 Returns

We accept returns under the following conditions:

Items must be unopened, unused, and in original packaging.
Return request must be made within 14 days of delivery.
Items must be shipped back within 7 days of return approval.

Non-returnable items include:

Opened skincare or beauty products (due to hygiene)
Gift cards or downloadable products
Sale/clearance items (unless defective)

💰 Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

A full or partial refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.

🔄 Exchanges

If you received a damaged or defective item, please contact us within 3 days of delivery with photo evidence. We will gladly send a replacement or offer a full refund.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance.

📩 How to Request a Return

Email us at [Insert Email Address] or visit our Contact Page.
Include your order number and reason for return.
We will review your request and send instructions if approved.

❗ Important Notes

Unauthorized returns will not be accepted.
EMANORA reserves the right to refuse returns that do not meet our policy.
Refunds may be delayed if returned items are not received or are damaged during transit.

Thank you for shopping with EMANORA.
We value your trust and strive to ensure your satisfaction with every purchase. 💖